Frequently Asked Questions
Everything you need to know about bringing The Palmier into your home.
What is the typical shipping timeframe for furniture and decor?
Standard orders are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners, while smaller home accents arrive within 3-5 business days.
Do you offer international shipping?
Currently, The Palmier ships exclusively within the continental United States and Canada. We are working on expanding our delivery network to international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
How can I track the status of my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's portal. You can also monitor your status through the 'Order History' section of your account.
Are your materials sustainably sourced?
At The Palmier, we prioritize ethical craftsmanship. We partner with artisans who use FSC-certified wood, organic textiles, and recycled packaging materials whenever possible to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.